In the world of business, flexibility is often the key to success. Yet, all too often, companies find themselves trapped in rigid systems and one-size-fits-all approaches that fail to address their unique needs. It’s a frustrating scenario that can leave businesses feeling stranded and underserved. And it’s something that can be completely avoided.
In this blog, we’ll explore how e-commerce fulfillment company, eJOOV, is breaking free from the conventional approach, putting your needs front and center, and redefining what it means to be a fulfillment partner. At eJOOV, it’s not about our way or the highway; it’s about fitting seamlessly into your world, providing tailored solutions, and ensuring that your journey to success is a shared one.
We Fit in Your Box
Few things can be more frustrating than bringing your business needs to a company, only for them to say, “We don’t do things that way.” It can be a disarming experience because surely the business that offered you their services would be able to make things work for the good of their client.
Unfortunately, this is not always the case. For many e-commerce fulfillment providers, they follow the old adage, “My way or the highway.” Very quickly, you feel the opposite of fulfilled, you feel like you’ve been left hanging out to dry.
With eJoov, we understand that every business has different needs. Those different needs require different solutions.
So when you come to eJoov in search of fulfillment solutions for your product, you won’t find us trying to shove you into our box. We fit into your box. If you need unique solutions, we’ll craft them for you. Whether you are a small business or a large corporation, you deserve to have your needs met in a way that makes sense to you.
In Our Pond, Everyone is a Big Fish
We customize solutions to meet your needs. With many providers, if you’re a small business, you quickly find your business at the bottom of the pecking order under larger businesses with more products and higher returns. You begin to wonder, “Do they even care about my business?”
With eJOOV, everyone in our pond is a big fish. Your needs matter to us, and we will use every resource available to us to make sure your product reaches the audience you’ve always imagined it would. We carefully choose the businesses we work with, which is why before we sign any new client, we have a “Fit Meeting.” At this meeting, we establish whether or not your business needs can be fulfilled with our capabilities.
The advantage of the Fit Meeting for you, is that right at the start, you know we have a deep understanding of your product, and the complete confidence to help you meet your goals. The only thing we love more than working with our clients is seeing them win.
Pursuit of Partnerships
When we hold a Fit Meeting, and we determine that we would be the right solution for your fulfillment needs, we see it as the perfect opportunity for a new partnership. In our mind, when we work together once, we now know your business, we understand your product, and have an e-commerce plan on how to fulfill orders. The longer we work together, the more we can build trust and get you back to doing what you do best while leaving the behind-the-scenes work of fulfillment to us.
Here at eJOOV, we value relationships. So, while we love helping a business, even if it’s only for one project, we find much greater value in building lasting partnerships. Instead of having to worry about who will help with your next product’s orders, you have a trusted ally alongside you who is ready to help.
Lead With Honesty
Part of the reason we find the Fit Meeting so important is that sometimes we may not be the right solution for your business. You can rest easy knowing that we will always lead with honesty. This is your business, and our number one priority is your success.
We also will always be transparent about the e-commerce technology that exists and when a goal may be out of scope or need adjustment. However, this doesn’t always mean we want you to make your goals smaller. Sometimes, it means showing you possibilities that will make your goals even bigger than you may have expected
Customer Service Trumps All
With over 75 years of combined experience in the e-commerce fulfillment industry, we’ve seen some good customer service examples, and we’ve seen plenty of bad ones. Our mission is to be the best example. We will always communicate with you about the status of your product, as well as provide ways for you to communicate with your customers.
We’ve all experienced what it can be like to wait for a package to arrive, only for the order to be incorrect or not on time. We want to alleviate that type of frustration as much as possible by providing efficient correspondence with the people who matter most: your customers.
When you work with eJOOV, you can view us as part of your team. As part of that team, everything we do is for the good of your brand. We are humans, and mistakes can happen, but our dedicated team will always be the first to admit if a mistake was made and do everything we can to make it right.
At eJOOV, you’re getting much more than another e-commerce fulfillment provider. You’re getting a team that views fulfillment as being bigger than a job we do, but as a greater peace of mind that you are well on your way to reaching your goals. We want to be a place that helps you achieve your goals by customizing our services to fit your needs, prioritizing your product orders, pursuing a long-term relationship, leading with honesty, and communicating consistently and honestly
